These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of the customer (hereinafter: Buyer) who uses the electronic commerce services provided by Pihepets Kft. (registered office: 1089 Bp., Orczy út 12., tax number: 25481819-2-02, hereinafter: Pihepets).

 

1. General information

1.1 These GTC apply to every contract of sale initiated by the Buyer by placing an online order in the Pihepets Internet Store (hereinafter: the Store).

Purchasing in the Store is possible online by placing the selected product(s) in the shopping cart and completing the ordering process. Online orders are recorded by Pihepets’ customer service, which in all cases sends the Buyer a confirmation by e‑mail. The subsequent purchase process and the terms applicable thereto for such orders correspond to the processes for orders placed via the internet, and therefore these GTC apply to them as well.

1.2 Browsing the Store is permitted freely, even without registration. Anyone who has valid information and accepts the terms of these GTC is entitled to purchase in the Store.

1.3 Product data, photographs and descriptions found in the Store are the property of Pihepets, therefore their mass collection, download or storage is only possible with Pihepets’ prior written permission.

1.4 Within a few minutes after placing the order our system sends an automatic acknowledgement of receipt of the order to the Buyer, but this does not yet constitute a contract. The contract is concluded when Pihepets confirms the order in a second letter or notifies the Buyer by telephone of the acceptance of the order.

The contract concluded online in Hungarian between the parties regarding the purchase of goods shall be considered a written contract, which Pihepets shall file electronically and retain for 5 years following its conclusion. The filed contract may also be viewed by the Buyer during this retention period in the ‘Order tracking’ menu in the Store after logging in.

1.5 Order fulfillment time: Depending on stock availability, the actual fulfillment time is 5–7 days; however, the Buyer will be informed of this by e‑mail.

1.6 Prices: The prices displayed in the Store are valid gross consumer prices. After confirmation, the total amount payable for the order will not change. However, despite the greatest care, a technical error may cause a mistaken price to appear in our Store that significantly deviates from the market price. In such a case, we will contact you by e‑mail for reconciliation before shipping the goods. Such orders are not considered valid, and Pihepets shall not be liable for damages arising therefrom.

2. Registration, data protection

2.1 When placing orders, the Buyer may decide whether to purchase with or without registration. For purchases without registration the Store requests only the data minimally necessary to fulfil the order (billing data, shipping data). For purchases without registration a registered buyer account is not created in the Store’s system, therefore repeat purchases are not linked to a specific person. The disadvantage of this ordering method for the Buyer is that he/she cannot use the services of the Store that are provided exclusively to registered users. For registered purchases it is sufficient to provide the billing data (name, address, shipping address) and a valid e‑mail address and telephone number for contact necessary for order fulfilment. Registration is only possible once with the same e‑mail address. After providing the data, placing orders becomes possible. For registered purchases it is sufficient to provide the billing data (name, address, shipping address) and a valid e‑mail address and telephone number for contact necessary for order fulfilment. Registration is only possible once with the same e‑mail address. After providing the data, placing orders becomes possible.

2.2 The Buyer’s data and the order data are stored and kept in the Store’s protected, secure database; however, they are not disclosed to third parties, except where a third party participates in the fulfilment of the order (e.g. courier service). If a written request is received from the Buyer for deletion of the buyer data, they will be deleted from the Store’s database. The use of the data is in accordance with the privacy policy.

2.3 Forgotten password: Using our password reminder function you can request the password to be sent to the e‑mail address provided at registration. In such a case we recommend that you change your password after logging in.

2.4 Please note that you should treat the password provided at registration as confidential and not disclose it to unauthorised persons. The Store is not liable for mistaken deliveries and damages arising therefrom.

2.5 The Store always works with the billing and shipping data provided by the Buyer. The Store does not carry out manual data modifications, only on the basis of the Buyer’s telephone or e‑mail notification. Therefore it is important that the data be accurate. This guarantees the correct delivery of the goods and accurate invoicing. It is possible to check or modify the data during the order placement and after registration.

3. Browsing the Store

3.1 Our store’s product range consists of pet food, litter and other accessory products related to pet keeping. Our company strives to provide the maximum selection in every product category. Our assortment is updated and expanded daily, and discontinued products are removed from the store.

3.2 You can select our products by category, or use our search engine, where by entering one or more keywords we will list the products available in our offering.

4. Placing an order

4.1 The products you wish to order must be collected in a virtual shopping cart. Products can be placed in the cart by clicking the cart icon or the “add to cart” label. The quantity to be ordered can be modified in the small white box before clicking the cart.

4.2 After this, on the cart screen you can decide whether to click the “continue shopping” label to look for additional products in our store, or to click the “Proceed to order” label to submit your order.

4.3 At this point – if you have not already done so during your browsing – you must register, or if you are already a registered customer, you must log in to our store.

4.4 In the cart header we have indicated the number of steps in the ordering process with numbers, and also shown where the Buyer currently is in the purchasing process on the given screen. Selecting the delivery methods is the next step in the cart.

4.5 Payment methods: Bank transfer: transfer the exact amount to the specified account number; please always write the order number received at the end of the order in the payment reference. The product will be prepared within 12 hours of receipt of the amount, and handed over to the courier on the next working day. Attention! Orders placed at the weekend will be processed no earlier than Monday at 10:00. Cash on delivery: the order amount is payable to the postal courier at the courier service. The cost of cash on delivery is 750 Ft. SimplePay card payment: card payment via the SimplePay site. If the order amount exceeds 30.000 Ft, then SimplePay card payment is the only available payment method. If collection of the order fails due to the buyer’s fault or omission, then for the next order only bank transfer or SimplePay card payment will be possible.

4.6 Delivery methods, shipping costs:

Personal pickup: we provide the opportunity to pick up products in person on MONDAY-WEDNESDAY-FRIDAY between 12:00–15:00, and on TUESDAY-THURSDAY between 7:00–12:30, at 1103 Budapest, Örmény utca 30. Please note that at the given address only pickup is possible; on-site payment is not available, neither by card nor in cash, only prepayment by bank transfer or online card payment is possible.

MPL home delivery: a convenient and simple package collection option, whether at your home or another address (e.g. your workplace). On the delivery day the MPL courier will call you to inform you approximately when they will arrive at the provided address with the package. If the first delivery attempt is unsuccessful, MPL will automatically attempt delivery again on the next working day. The cash-on-delivery amount can be paid by card with most couriers.

MPL PostaPonts: you can choose the MPL PostaPont most convenient for you from nearly 3000 pickup locations nationwide! At post offices or shops you can collect your ordered packages at any time during opening hours; at petrol stations typically 0-24 hours. You will be notified of the arrival of the shipment by SMS or e-mail; the cash-on-delivery amount can be paid by card or in cash.

MPL Parcel Lockers: MPL parcel lockers are available every day of the week, 0-24 hours. They provide a secure and discreet pickup option at 51 locations across the country. To collect the package you will only need the identifier sent by MPL via SMS or e-mail. If you ordered the package cash on delivery, you can settle the amount by card at the parcel locker.

MPL Post office hold: you can choose the post office most convenient for you from nearly 3000 post offices nationwide. At post offices you can collect your ordered packages at any time during opening hours. You will be notified of the arrival of the shipment by SMS or e-mail; the cash-on-delivery amount can be paid by card or in cash.

GLS courier service: a convenient and simple package collection option, whether at your home or another address (e.g. your workplace). If the delivery of the shipment fails on the first attempt, the courier service will make a second, free delivery attempt. The second delivery will take place no later than the fifth working day following the first delivery attempt. A third attempt is not possible; if the second delivery attempt fails, the courier service will automatically return the package to the Principal.

Domestic delivery takes place within 3–7 days following the order.

5. Withdrawal, Warranty for defects, Exchange

Withdrawal: the buyer may withdraw from the contract without justification within 14 days. The buyer may in all cases notify withdrawal from the contract in writing by sending a letter to rendeles@pihepets. To enforce this right, all of the following conditions must be fulfilled: the product(s) have not been used, opened – otherwise we cannot accept the product(s) back. However, the Seller may claim compensation for damage resulting from improper use of the product. Pihepets is obliged to refund the purchase price within 14 days following the return of the package. The refund will be made exclusively by bank transfer. The Buyer bears the costs incurred in connection with returning the product due to exercising the right of withdrawal (return shipping cost). The Buyer shall not be charged any other costs.

Warranty for defects: In what cases can you exercise your warranty-for-defects right? In case of Pihepets Kft. 4 defective performance you may assert a warranty claim against the business in accordance with the rules of the Civil Code. What rights do you have based on a warranty-for-defects claim? At your choice, you may pursue the following warranty-for-defects claims: You may request repair or replacement, except where satisfying the claim you choose would be impossible or would entail disproportionate additional costs for the business compared to satisfying another claim. If you did not request, or could not request, repair or replacement, you may demand a proportionate reduction of the consideration, or you may have the defect repaired at the business’s expense or have it repaired by someone else, or – as a last resort – you may also withdraw from the contract. You may switch from one chosen warranty-for-defects remedy to another, but you shall bear the cost of switching, except if the switch was justified or was caused by the business. Within what time limit can you enforce your warranty-for-defects claim? You must notify the defect without delay after discovering it, but no later than within two months from discovering the defect. However, please note that beyond the two-year limitation period from the performance of the contract you can no longer enforce your warranty-for-defects rights. In the case of a used item this period is …..5, but at most one year. Against whom can you enforce your warranty-for-defects claim? You can enforce your warranty-for-defects claim against the business. What other condition applies to enforcement of your warranty-for-defects rights? Within six months from performance, the enforcement of your warranty-for-defects claim has no other condition beyond notification of the defect if you prove that the product or service was provided by the …. 6 business. After the expiry of six months from performance, however, you are already obliged to prove that the defect you recognized already existed at the time of performance.

Product liability (termékszavatosság): In what cases can you exercise your product-liability right? In the case of a defect in a movable thing (product) you may – at your choice – enforce the right defined in point 1 or a product-liability claim. What rights do you have based on a product-liability claim? As a product-liability claim you may only request repair or replacement of the defective product. When is a product considered defective? The product is defective if it does not comply with the quality requirements applicable at the time it was placed on the market or if it does not have the properties specified in the manufacturer’s provided description. Within what time limit can you enforce your product-liability claim? You can enforce your product-liability claim within two years from the placing of the product on the market by the manufacturer. After this period you lose this entitlement. Against whom and under what other condition can you enforce your product-liability claim? You can exercise your product-liability claim exclusively against the manufacturer or distributor of the movable thing. In the case of enforcing a product-liability claim you must prove the defect in the product. In which cases is the manufacturer (distributor) exempted from product-liability obligations? The manufacturer (distributor) is exempt from product-liability obligations only if it can prove that: – it did not manufacture or place the product on the market in the course of its business activity, or – the defect was not discoverable at the time of placing the product on the market in light of the state of science and technology, or – the product’s defect resulted from the application of a law or mandatory official regulation. It is sufficient for the manufacturer (distributor) to prove any one of these reasons for exemption. Please note that you cannot enforce both a warranty-for-defects claim and a product-liability claim simultaneously for the same defect. However, if your product-liability claim is successfully enforced, you may assert your warranty-for-defects claim with respect to the replaced product or the repaired part against the manufacturer. [If the business is obliged to provide a warranty by law or contract, insertion of the following point 3 into the information is also necessary:]

 

6. Data transfer declaration

Trader company name: Pihepets Kereskedelmi Korlátolt Felelőségű Társaság Registered office: 1089 Bp., Orczy út 12.
Payment Acquirer website address: www.brizlo.eu
Name of the data forwarded by the trader: all customer data that are transferred during the transaction, e.g. name, e-mail address, etc. Declaration I acknowledge that the following personal data of mine stored by the data controller Pihepets Kereskedelmi Korlátolt Felelőségű Társaság (registered office: 71089 Bp., Orczy út 12.) in the Shoprenter user database will be transferred to OTP Mobil Kft. (1093 Budapest, Közraktár u. 30-32.) as data processor. The scope of data forwarded by the data controller is as follows:
• Name
• E-mail address
• Order amount

The nature and purpose of the data processing activity carried out by the data processor can be viewed in the SimplePay Data Processing Information at the following link: http://simplepay.hu/vasarlo-aff